Customer Service

Customer Service2018-10-23T22:31:58+00:00

We accept Visa, Mastercard, American Express, Discover and Diners Club. Although a pre-authorization on your credit card occurs when an order is placed, your card will not be charged until the order has been shipped. If using a debit card most banks will withdraw or hold the funds immediately (Please check with your bank concerning debit card use).

Unlike many companies, we don’t build shipping prices into the price of our malt ingredients and merchandise. We think you’ll find our shipping rates to be very competitive. They are calculated per order based on product weight and delivery location.

We guarantee that you will be happy with your order and we will fix it if it is not to your liking. We strive for 100% satisfaction so you’ll do business with us again and again. If there is a problem with ANYTHING, please contact us by phone (717-746-6258) or email (info@deercreekmalt.com) referencing your order number and as much detail as possible. Our customer service team will be happy to assist you.

Any unopened item with proof of purchase can be exchanged or returned within 30 days receipt of your order for a full refund (shipping not included). We reserve the right to deny requests to exchange or return opened items that are unused or unworn, however our customer service team will work with you to find the best resolution possible. We do not accept returns for ANY used or worn product.

Q: Is there a minimum or maximum order number?

A: No, although the quantities available through our online store may be limited depending on the item. Please contact us directly if you would like to purchase an item or a quantity you do not see online. Discounts may also be available for bulk orders.

Q: Do you sell gift cards?

A: We are not set up to process gift card sales through our website, but we can issue and accept credit vouchers by phone or in person. Contact us for additional information.

Q: What is your delivery time?

A: Delivery time depends on multiple factors. Small items that are in stock typically ship same or next day. Shipping cost and an estimated delivery time will be provided to you once your order is confirmed. We can accommodate rush orders, so please contact us if you need faster service. Products may also be delivered in separate shipments to unbundle and expedite individual items in larger orders.